General Terms and Conditions

Cooling-off period: The period within which the consumer can exercise their right of withdrawal.

Consumer: A natural person who is not acting in the course of their trade or profession and enters into a distance contract with the entrepreneur.

Day: Calendar day.

Continuous transaction: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligations are spread over time.

Durable medium: Any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that enables future consultation and unchanged reproduction of the stored information.

Right of withdrawal: The ability for the consumer to withdraw from the distance contract within the cooling-off period.

Entrepreneur: A natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: A contract where, in the context of a system organized by the entrepreneur for the distance selling of products and/or services, only one or more techniques for distance communication are used up to and including the conclusion of the contract.

Technique for distance communication: A means that can be used for concluding a contract, without the consumer and the entrepreneur being simultaneously present in the same space.

General Terms: The present General Terms and Conditions of the entrepreneur.

Article 3 – Applicability

These general terms and conditions apply to any offer from the entrepreneur and to any distance agreement and orders between the entrepreneur and the consumer. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent to the consumer free of charge as soon as possible upon request. If the distance agreement is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or otherwise free of charge upon request. If, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs will apply accordingly, and in case of conflicting general terms and conditions, the consumer can always invoke the provision that is most favorable to him. If one or more provisions in these general terms and conditions are invalid or annulled in whole or in part at any time, the agreement and these conditions will remain in force for the rest, and the relevant provision will be promptly replaced by a provision that approximates the intention of the original as closely as possible. Situations not covered by these general terms and conditions should be assessed ‘in the spirit’ of these general terms and conditions. Uncertainties regarding the interpretation or content of one or more provisions of our terms should be explained ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to change and adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Apparent mistakes or errors in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot be a basis for compensation or dissolution of the agreement. Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products. Each offer contains such information that makes it clear to the consumer what the rights and obligations are associated with accepting the offer. This particularly includes: any shipping costs; the manner in which the agreement will be concluded and which actions are required; whether or not the right of withdrawal applies; the method of payment, delivery, and performance of the agreement; the period within which the offer can be accepted, or the period within which the entrepreneur guarantees the price; the amount of the rate for remote communication if the costs of using the technique for remote communication are calculated on a basis other than the regular basic rate for the communication means used; whether and how the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer; the way in which the consumer can check and, if desired, correct the data provided by him in the context of the agreement before the agreement is concluded; any other languages in which, in addition to Dutch, the agreement can be concluded; the codes of conduct to which the entrepreneur has subscribed and how the consumer can consult these codes of conduct electronically; and the minimum duration of the distance agreement in the case of a long-term transaction. Optional: available sizes, colors, types of materials.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and meeting the conditions set therein. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and provide a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. The entrepreneur may – within legal frameworks – inform himself about whether the consumer can meet his payment obligations, as well as all facts and factors that are important for responsibly entering into the distance agreement. If the entrepreneur has good grounds based on this investigation not to enter into the agreement, he is entitled to refuse an order or request motivated or to attach special conditions to the performance. The entrepreneur will send the following information with the product or service to the consumer, either in writing or in such a way that it can be stored by the consumer on a durable data carrier in an accessible manner: a. the visiting address of the entrepreneur’s establishment where the consumer can go with complaints; b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. information on warranties and existing after-sales service; d. the data mentioned in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided these data to the consumer before the performance of the agreement; e. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery. Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to cancel the agreement without providing any reasons within 14 days. This reflection period begins the day after the consumer or a representative designated by the consumer and known to the entrepreneur receives the product. During the reflection period, the consumer must handle the product and its packaging with care. The product should only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, they must return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur. When the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. Notification should be made via a written message/email. After notifying the entrepreneur of the intent to use the right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the products were returned on time, for example by providing proof of shipment. If the consumer fails to notify the intent to use the right of withdrawal within the periods mentioned in paragraphs 2 and 3, or does not return the product to the entrepreneur, the purchase is final.

Article 7 – Costs in Case of Withdrawal
If the consumer exercises the right of withdrawal, the costs for returning the products are the consumer’s responsibility. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided the product has already been received by the retailer or proof of complete return is provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before concluding the agreement. Exclusion of the right of withdrawal is only possible for products: a. made by the entrepreneur according to the consumer’s specifications; b. that are clearly personal in nature; c. that cannot be returned due to their nature; d. that can spoil or age quickly; e. whose price is tied to fluctuations in the financial market which the entrepreneur cannot influence; f. for single newspapers and magazines; g. for audio and video recordings and computer software where the consumer has broken the seal; h. for hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services: a. related to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period; b. where delivery has begun with the consumer’s explicit consent before the reflection period has expired; c. related to betting and lotteries.

Article 9 – The Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates. Contrary to the previous sentence, the entrepreneur may offer products or services with variable prices if the prices are tied to fluctuations in the financial market over which the entrepreneur has no control. This fluctuation dependency and the fact that any listed prices are indicative will be stated in the offer. Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions. Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and: a. they result from legal regulations or provisions; or b. the consumer has the right to terminate the agreement as of the day the price increase takes effect.

All prices are subject to printing and typographical errors. The entrepreneur is not liable for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services meet the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations existing at the time of the conclusion of the agreement. If agreed upon, the entrepreneur also guarantees that the product is suitable for other than normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer can assert under the agreement with the entrepreneur. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The return of products must be in the original packaging and in new condition. The entrepreneur’s warranty period corresponds with the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if:

The consumer has repaired or altered the delivered products themselves or had them repaired or altered by third parties;
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or treated on the packaging;
The defect is wholly or partially the result of regulations imposed or to be imposed by the government regarding the nature or quality of the applied materials.

Article 11 – Delivery and Execution
The entrepreneur will exercise the utmost care when receiving and executing orders for products. Taking into account what is mentioned in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be or can only partially be executed, the consumer will be notified no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement without costs and is entitled to any compensation. In case of termination according to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination. If delivery of an ordered product proves impossible, the entrepreneur will strive to make a replacement item available. At the latest at the time of delivery, it will be clearly and understandably communicated that a replacement item will be provided. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are the entrepreneur’s responsibility. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination, and Extension
Termination
The consumer can terminate an agreement that has been entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month. The consumer can terminate an agreement that has been entered into for a fixed term and which involves the regular delivery of products (including electricity) or services at any time before the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month. The consumer can terminate the agreements mentioned in the previous paragraphs:

At any time and is not limited to termination at a specific time or during a specific period;
At least in the same manner as they were entered into;
Always with the same notice period as the entrepreneur has stipulated for themselves.

Extension
An agreement entered into for a fixed term and involving the regular delivery of products (including electricity) or services may not be extended or renewed tacitly for a fixed term. Contrary to the previous sentence, an agreement entered into for a fixed term and involving the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed term of up to three months, provided the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month. An agreement entered into for a fixed term and involving the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement involves the regular but less than once a month delivery of daily, news, and weekly newspapers and magazines. An agreement with a limited duration for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will end automatically after the purchase of the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the end of the reflection period as mentioned in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement. The consumer is obligated to immediately report any inaccuracies in provided or stated payment details to the entrepreneur. In the event of non-payment by the consumer, the entrepreneur, subject to legal limitations, has the right to charge the reasonable costs previously communicated to the consumer.

Article 14 – Complaint Handling

Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has identified the defects. Complaints submitted to the entrepreneur will be responded to within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to dispute resolution. A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their choice, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. This applies even if the consumer resides abroad.

Shipping Policy

What is the delivery time?

The delivery period consists of two periods:

Processing Time: Within 1 working day after your order, it will be checked, approved, and packaged. Your package will then be prepared for transport.
Delivery Time:
- U.K : 8-14 working days

Shipping is handled by DHL ( U.K.). All shipping times are exclusive of customs delays. Delays may occur during busy periods such as Christmas, Black Friday, and New Year.

What are the shipping costs?

We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?

After the package is shipped, you will receive an email with a tracking number. You can track your order here: Track123.com . For logistical reasons, the shipment may be sent in multiple parcels.

My tracking number is not working?

It may take up to 5 working days for the location to be updated. We ask for your patience. If tracking provides no information, please contact us.

Privacy Statement

Privacy Policy

This Privacy Policy describes how Relboshop.com collects, uses, and discloses your Personal Information when you visit the Site or make a purchase on the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more information about what personal information we collect and why.

Device Information

Examples of collected personal information: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.

Purpose of collection: To accurately load the site for you and to perform analytics about site usage to optimize our site.

Source of collection: Automatically collected when you visit our site using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes: Shared with our processor Shopify.

Order Information

Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: To deliver products or services to you.

Return Policy

Right of Withdrawal for Consumers

(A consumer is any natural person acting primarily for purposes that are outside their trade, business, or professional activities.)

Information on Withdrawal

Right of Withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.

The withdrawal period is 14 days from the date:

on which you, or a third party designated by you who is not the carrier, takes possession of the goods, provided you have ordered one or more goods in a single order and they are delivered uniformly; or
on which you, or a third party designated by you who is not the carrier, takes possession of the last goods, provided you have ordered one or more goods in a single order and they are delivered uniformly.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by email at info@relboshop.com You may use the attached withdrawal form, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this agreement, we will reimburse you for all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), immediately and no later than 14 days from the day we receive your notification of withdrawal. We will use the same payment method that you used for the original transaction, unless you expressly agree otherwise; in any case, this reimbursement will not incur any extra costs for you.

We may withhold reimbursement until we have received the returned goods or until you have demonstrated that you have sent the goods back, whichever occurs first.

You must return the goods immediately and in any event no later than 14 days from the date on which you informed us of the withdrawal from this contract. The deadline is met if you return the goods before the 2-week deadline.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling that is not necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions and Expiration

The right of withdrawal does not apply to contracts:

for the delivery of goods that are not prefabricated and are made based on an individual choice or decision of the consumer, which is decisive or clearly tailored to the consumer's personal needs;
for the delivery of goods that may deteriorate quickly or have a rapidly expiring expiration date;
for the delivery of alcoholic beverages, the price of which was agreed upon in the contract and which can only be delivered 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market which the entrepreneur cannot control;
for the delivery of newspapers, magazines, or periodicals, except for subscriptions.

The right of withdrawal expires early in contracts:

for the delivery of sealed goods that are not suitable for return for health or hygiene reasons if their seal is removed after delivery;
for the delivery of goods that, after delivery, are inseparably mixed with other goods due to their nature;
for the delivery of audio and video recordings and computer software in sealed packaging, if the seal has been removed after delivery.

Sample Cancellation Form

In any case, please contact us via the following email address before returning the goods: info@relboshop.com .The return address on our packages is not our return address. Upon request, you will receive our return address via email.

If you wish to cancel the contract, please fill out this form and email it to us:

I/we () hereby withdraw from the contract concluded by me/us () regarding the purchase of the following goods ()/the provision of the following service ():

Ordered on () ____________ / received on () __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if communication is on paper)

Date (*) Delete as applicable.

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